As a career public servant, I have realized it is time to make a career pivot. Helping others has always been at the heart of what I do. My work in healthcare, particularly with Veterans, has been both challenging and deeply fulfilling. Over the decade I spent as an Audiologist in the Department of Veteran’s Affairs, I’ve gained valuable insights, honed critical skills, and learned how to make a real difference. Now, I’m ready to take those experiences into the fast-paced, innovative world of healthtech as a customer success professional.
One of the most impactful parts of my career has been introducing Veterans to new hearing healthcare technologies. Helping someone adapt to something like hearing aids isn’t always easy, but it’s incredibly rewarding. I’ve seen how hearing aids and assistive technology can open doors to better communication, independence, and quality of life. Similarly, my involvement with telehealth has shown me how technology can transform access to care—especially for individuals who face significant mobility or accessibility challenges. Being part of these changes has been inspiring.
Of course, there have been challenges. I remember one Veteran in particular who resisted using his hearing aids. Frustration and mistrust had built up over time, creating a significant barrier. By taking the time to listen, address his concerns, and walk him through the process step by step, I was able to help him see the benefits. Watching him gain confidence and embrace the technology was a moment I’ll never forget.
These experiences have shaped my passion for leveraging technology to improve healthcare delivery. Customer success, to me, is about building genuine connections, fostering trust, and empowering users to unlock the full potential of the tools at their disposal. I believe my background has prepared me to excel in this role.
As I pivot into the healthtech industry, I bring a unique blend of skills and experiences to the table. My years of working with a challenging yet resilient population have taught me patience, adaptability, and the importance of putting people first. Pairing this with my hands-on experience with hearing aid and telehealth technologies, I’m confident in my ability to make a meaningful impact.
Healthtech is an ever-evolving field, and I’m thrilled about the opportunity to contribute. If you’re part of this vibrant community or have insights to share, I’d love to connect. Together, we can keep driving change and finding innovative ways to improve lives.
Dr. White, AuD 