About Me

I build systems that work across clinical care, digital workflows, and complex organizational structures. Over the past decade, I’ve led national expansions, scaled virtual care delivery, rebuilt governance for multimillion-dollar programs, and brought order to operational chaos.

I started in Audiology. I listened, translated, and helped people reconnect to what matters most: their friends and family. That same instinct connecting the human experience to technical precision now drives my work in program leadership.

I’ve modernized access models across 17 hybrid clinics, rebuilt broken scheduling systems to get patients treated faster, and led the kind of cross-functional execution that turns strategy into measurable results. I thrive in the middle of the map where stakeholders converge, resources stretch, and timelines shift. That’s where the real traction happens.

I don’t just ship programs. I scale clarity.

You need someone who can connect the dots between care delivery, tech systems, and operational clarity. That’s my sweet spot.

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Selected Achievements

Clinical Program Management HearUSA
2022–2024

  • Led cross-functional expansion across 17 clinics; boosted access and throughput
  • Delivered change management across underperforming teams lifting morale and adherence
  • Designed novel scheduling strategy that hit budget goals and accelerated hearing aid delivery

Digital Access & Health Systems Veterans Affairs
2012–2022

  • Scaled telehealth programs to rural sites—raised access 25%
  • Deployed 30+ tools across multi-site networks with zero service disruption
  • Improved clinical capacity with scheduling revamps and Lean redesign

Operations Governance 5No HOA
2024–Present

  • Managed $100K+ annual budget with 15% cost savings
  • Delivered $16K water remediation project under budget/on time
  • Oversaw full vendor transition; reduced management fees by 19%

Credentials:

  • PMP (Project Management Professional)
  • Au.D, Doctorate in Audiology, Rush University
  • B.A. in Speech and Hearing Science, Ohio State University

Skills:

Smartsheet, Power BI, Program & Project Delivery, Clinical Operations, Compliance & Governance, Data & Systems Thinking, Collaboration & Leadership, AI & Innovation

Access Expansion

  • Scaled clinical access by 35% across 17 virtual and hybrid clinics
  • Increased weekly VA appointments by 60+, slashing patient wait times by 21 days

Financial Stewardship

  • Governed $100K+ annual HOA budget; cut operating costs by 15% with zero service disruption
  • Delivered $16K capital project on time and under budget via structured scope and risk planning
  • Applied Lean and PMP methodologies to modernize operations and eliminate chronic budget overruns

Clinical & Program Quality

  • Deployed CMS-aligned coaching system; drove NPS to 76 and improved clinician audit outcomes
  • Reduced no-show rates by 25% using predictive modeling and targeted interventions

Execution Velocity

  • Spearheaded 15+ cross-functional initiatives that aligned clinical and business stakeholders around KPIs, OKRs, and workflow enhancements
  • Delivered digital workflows that lifted productivity 15% and provider throughput 25%