In healthcare operations, the smallest misalignment can cascade into real-world consequences: missed appointments, delayed care, and frustrated patients. As a project manager, I’ve learned that solving these issues isn’t about heroics, it’s about structure, foresight, and cross-functional execution. Long ago when I was working at the Atlanta VA, I noticed a recurring disruption: every fewContinueContinue reading “When Tech Hiccups Become Patient Delays: A Project Manager’s Take on Systems Thinking in Healthcare Ops”
Dr. White, AuD 